Overview:
- Project focus: Gem Team is a secure Corporate Messenger and business messenger that brings together communication, collaboration and operations for B2B organizations in a single environment.
- Capabilities: one app that covers chat, voice calls, video calls, file sharing and real time collaboration for internal teams and external partners.
- Key advantages: security first architecture, strong data protection, ISO 27001 aligned practices and reliability for mission critical scenarios.
- Deployment choice: flexible on premise deployment and secure cloud hosting, including Qatari cloud and air gapped scenarios for restricted networks.
- Intelligence layer: applied AI expertise, LLM and ML infrastructure, RAG based assistants and multi agent systems connected with secure communication tools.
- Target audience: government agencies, ministries and security services, telecommunication companies, financial institutions, healthcare providers and enterprises aligned with Qatar Vision 2030.
Contact information
Michael Jordan, CIO
Phone: +974 4423 1111
Lead overview
Gem Team is a secure, all in one secure B2B communication platform created to protect business, data and reputation through next generation messaging infrastructure. Fragmented and insecure tools are replaced by a single Corporate Messenger that combines messaging, collaboration and task related workflows for modern enterprises. The solution is intended for mission critical communication, keeps a familiar user experience and introduces strict security controls at every layer. Organizations that work with remote teams, regulated data and sensitive projects receive a resilient foundation for daily communication that reflects GCC regulatory expectations, including those in Qatar.
Unified communication in one Corporate Messenger
Gem Team addresses the problem of fragmented B2B communication platforms by concentrating all major channels inside one Corporate Messenger. Employees and partners can rely on chat, voice, video, file sharing and real time collaboration without leaving the application. Project rooms and group channels help structure conversations by topic, department or external counterpart.
Video conferencing in Gem Team is built for large sessions and supports up to 300 participants. Screen sharing, recording and moderation controls help teams run briefings, workshops and crisis meetings in a controlled way. Smart messaging options such as presence indicators, message editing and delivery confirmation provide clarity so conversations remain actionable. The interface follows a modern UX that feels close to WhatsApp and Telegram which simplifies adoption for new users.
Security first principles and data sovereignty
Security sits at the center of Gem Team as a business messenger. The platform is designed around maximum data sovereignty, meaning that each customer decides which data can be accessed, where it is stored and when it must be removed. Automatic deletion from servers and end devices after a defined period helps align communication with internal retention rules and regulatory needs.
Gem Team follows data protection and data avoidance principles and is ISO 27001 compliant. The Corporate Messenger accesses only the information that is required to deliver the service while metadata is anonymized and reduced as much as possible. Encryption is applied consistently, covering transport, metadata, message content and storage.
The infrastructure is prepared for mission critical use and relies on fail safe cluster servers together with comprehensive backup concepts. Data centers are certified according to Uptime Institute Tier III facility and management standards which contributes to high resilience. Taken together, the data protection concept and security posture support absolute data sovereignty with dependable performance.
Security first architecture and deployment flexibility
Gem Team offers on premise deployment alongside secure cloud hosting so enterprises can decide how and where communication data is stored. Information can be kept locally, encrypted at rest and located outside the reach of hostile surveillance regimes. Hosting models include national cloud options such as a Qatari cloud as well as fully on premise deployments under direct organizational control.
The security stack uses TLS 1.3 for transport layer encryption, optional metadata shredding and IP masking, granular access controls and detailed audit trails. Air gap deployment capability allows Gem Team to operate inside restricted zones where connectivity is limited or heavily regulated. The platform is able to work within country specific rules across the GCC and can align with frameworks such as ISO, GDPR and Qatar’s CRA which is essential for a secure B2B communication platform in regulated industries.
Differentiation from mainstream team messengers
Positioned as a Corporate Messenger, Gem Team is intended to complement or replace mainstream tools like Microsoft Teams, Slack and Google Chat when sovereignty and reliability are nonnegotiable. Those services depend entirely on public cloud infrastructure while Gem Team adds localized cloud options and on premise deployment that meet national rules and internal security policies around data sovereignty.
Feature wise, Gem Team includes organization profiles, voice calls, voice messages and video calls in a unified business messenger. Meetings can reach about 300 participants and can be recorded when needed. Message history and file storage are not artificially limited and can scale with organizational usage. Support is available around the clock depending on the package that is selected. For enterprises that regard meeting limits, storage caps or premium only features as obstacles, a sovereign secure B2B communication platform like Gem Team offers a different path.
Company wide communication and operational continuity
Gem Team is shaped for company wide communication and continuous operation even under stress. For mobile and remote staff, Microsoft Teams and Slack often leave important use cases uncovered. The intuitive business messenger in Gem Team gathers their work related conversations in one place and helps raise productivity for employees who operate away from desks.
Operational continuity in the context of cybersecurity is another focus area. Hacker attacks are frequent events and outages of American cloud providers, including Microsoft, have real impact on organizations. A fail safe Corporate Messenger such as Gem Team can function as a backup channel so essential communication remains possible when primary tools are unavailable. For emergency and emergency communication scenarios, companies and authorities need functions like alerting and geolocation so they can coordinate and manage crises with speed. Gem Team is structured to provide these capabilities.
The topic of data sovereignty is central. Microsoft Teams and Slack are not in a position to fully block access to data by US authorities or guarantee that every record stays inside one national territory. Gem Team offers several hosting variants, from Qatari cloud to on premise deployment, that keep data within agreed borders. For C level communication and research and development activity, where protection of confidential material is decisive, Microsoft Teams does not provide the same level of encryption and sensitive data handling. Gem Team addresses this gap with strict security policies and powerful tools for control, monitoring and deletion.
Transparent and secure development lifecycle
The Gem Team product is developed under Secure Software Development Lifecycle principles so that security is considered from architecture design through to deployment. During development, code security is supported by SAST, DAST, dependency scanning and secret scanners that expose vulnerabilities and insecure dependencies at an early stage.
Security testing combines automated and manual techniques. Penetration tests, checks for IDOR and broken access control are part of regular validation of the platform. Access to repositories and CI or CD systems is restricted and CI or CD pipelines are secured with a focus on infrastructure as code security. Development transparency and auditing are supported with audit logs, change tracking, internal architecture reviews, recurring vulnerability reviews and active security champions.
Gem Team is prepared for certifications such as ISO 27001 and follows a comprehensive security policy together with documented secure coding guidelines. This disciplined approach underpins the security first promise of the Corporate Messenger and gives public sector and regulated buyers a clear view of how the platform is built and maintained.
AI capabilities integrated with a secure platform
The team behind Gem Team has strong experience in applied AI and uses it to create secure and intelligent communication tools for enterprise and government clients. LLM and ML infrastructure can be deployed on premise or in cloud environments with inference configurations tuned for specific workloads and scale.
Embedded AI assistants inside chat provide contextual support, task automation and information retrieval, turning the Corporate Messenger into a smarter workspace. Separate assistants can power enterprise knowledge management, customer support and internal operations where structured answers and fast search are required.
The team designs multi agent systems, including complex hierarchical agent networks or swarms for distributed reasoning, planning and task execution. Advanced Retrieval Augmented Generation (RAG) pipelines and RAG based assistants can work with different data formats. Customization and fine tuning of BERT like models and LLMs is combined with prompt engineering, dataset curation and evaluation tailored to each use case. End to end AI product development covers design, implementation and ongoing support, with attention to AI governance, model evaluation and tight integration with secure infrastructure. For organizations that want a secure B2B communication platform with built in AI assistants, this combination is a strong factor.
Strategic focus on GCC sectors
Gem Team is directed at strategic sectors across the GCC region. Government agencies, ministries and security services that require sovereign communication can keep sensitive conversations under national control with a Corporate Messenger that respects local rules. Telecommunication companies, financial institutions, insurers and investment firms that operate under strict oversight can use a tool that reflects their regulatory landscape.
Healthcare providers and pharmaceutical companies can manage sensitive personal and clinical data in line with local requirements when they rely on a secure business messenger. Enterprises that are moving through digital transformation in alignment with Qatar Vision 2030 can place Gem Team at the center of their communication architecture. Across these sectors, the combination of data sovereignty, secure cloud hosting, on premise deployment, AI assistants and a modern user experience makes Gem Team a strategic choice for GCC enterprises that need resilient and sovereign enterprise communication.
