{"id":43091,"date":"2026-01-15T18:21:52","date_gmt":"2026-01-15T18:21:52","guid":{"rendered":"https:\/\/agooka.com\/news\/usa\/verizon-says-itll-credit-customers-20-after-its-service-outage-lasted-over-9-hours-but-you-have-to-claim-it\/"},"modified":"2026-01-15T18:21:52","modified_gmt":"2026-01-15T18:21:52","slug":"verizon-says-itll-credit-customers-20-after-its-service-outage-lasted-over-9-hours-but-you-have-to-claim-it","status":"publish","type":"post","link":"https:\/\/agooka.com\/news\/usa\/verizon-says-itll-credit-customers-20-after-its-service-outage-lasted-over-9-hours-but-you-have-to-claim-it\/","title":{"rendered":"Verizon says it&#8217;ll credit customers $20 after its service outage lasted over 9 hours, but you have to claim it"},"content":{"rendered":"<figure><img decoding=\"async\" src=\"https:\/\/i.insider.com\/6969156664858d02d2186a4f?format=jpeg\" alt=\"Verizon service outage sign\"\/><figcaption>Verizon was down for tens of thousands of customers for most of the day on January 14, 2026.<\/p>\n<p>Paul Squire\/Business Insider<\/p>\n<\/figcaption><\/figure>\n<ul>\n<li>Over 170,000 Verizon customers reported a service outage on Wednesday.<\/li>\n<li>The outages lasted more than 9 hours.<\/li>\n<li>Verizon said it will provide affected customers with a $20 account credit.<\/li>\n<\/ul>\n<p>Verizon is offering an account credit after a service outage affected tens of thousands of customers on Wednesday.<\/p>\n<p>A Verizon spokesperson told Business Insider that it &quot;did not meet the standard of excellence our customers expect and that we expect of ourselves.&quot;<\/p>\n<p>Verizon said it would provide those affected with a $20 account credit redeemable through the myVerizon app.<\/p>\n<p>&quot;This credit isn&#039;t meant to make up for what happened,&quot; Verizon said in its statement. &quot;No credit really can. But it&#039;s a way of acknowledging our customers&#039; time and showing that this matters to us.&quot;<\/p>\n<p>The company also said that if customers are still experiencing issues, they should restart their devices to reconnect to the network.<\/p>\n<p>Verizon customers began reporting issues just before 12 p.m. on Wednesday afternoon, according to Downdetector, which provides real-time crowdsourced updates on services and websites. The tracker showed that reports peaked at over 175,000 around 12:40 p.m. Verizon shared its first statement about the outage around 1 p.m.<\/p>\n<figure><img decoding=\"async\" src=\"https:\/\/i.insider.com\/69691673764ca5f34d2a82c2?format=jpeg\" alt=\"Verizon service outage reports\"\/><figcaption>Downdetector tracked Verizon customer reports on Wednesday,<\/p>\n<p>Downdetector<\/p>\n<\/figcaption><\/figure>\n<p>Most of the reports came from East Coast cities like New York City and Atlanta, but there were also reports from places like Houston and San Francisco.<\/p>\n<p>Verizon told customers the outage had been resolved in an X post just before 10:30 p.m. \u2014 over 9 hours later.<\/p>\n<p>During the outage, New York City&#039;s Emergency Management office and Washington, D.C.&#039;s public safety office issued alerts. Some of Verizon&#039;s rivals also used the outage as an opportunity to take some subtle jabs.<\/p>\n<p>&quot;Our network? Solid. If you&#039;re experiencing issues, it&#039;s not us&#8230;.. it&#039;s the other guys. Some things are just out of our hands!&quot; AT&amp;T said an X post on Wednesday.<\/p>\n<p>T-Mobile told customers that its network was working normally.<\/p>\n<p>&quot;However due to Verizon&#039;s reported outage, our customers may not be able to reach someone with Verizon service at this time,&quot; the company said in its own X post.<\/p>\n<p>Read the original article on Business Insider<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Verizon was down for tens of thousands of customers for most of the day on January 14, 2026. Paul Squire\/Business Insider Over 170,000 Verizon customers reported a service outage on Wednesday. The outages lasted more than 9 hours. Verizon said it will provide affected customers with a $20 account credit. Verizon is offering an account [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":43092,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":{"0":"post-43091","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-usa"},"_links":{"self":[{"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/posts\/43091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/comments?post=43091"}],"version-history":[{"count":0,"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/posts\/43091\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/media\/43092"}],"wp:attachment":[{"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/media?parent=43091"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/categories?post=43091"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/agooka.com\/news\/wp-json\/wp\/v2\/tags?post=43091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}